Oct 18, 2025
3 min read
Despite improvements, Americans remain concerned about whether businesses will use AI responsibly and what impact it will have on job availability.
Washington, D.C.- About a third (31%) of Americans say they trust a lot (28%) to use artificial intelligence.Americans' confidence in the role of AI has improved since the point of 2023, when just 21% say they are confident about AI.Still, only under half (41%) say they don't trust businesses much when it comes to using ai authentication, and 28% say they don't trust them at all.
These results from Bentley University-Gallup's latest venture into Society Survey are based on a Web survey of 3,007 adults conducted by Gallup's probability-based Gallup.
Many Americans moderate on the impact of AI
When asked about the net future of AI – it may do more harm than good – Americans are increasingly neutral about its impact.Meanwhile, 57% of respondents believe they do both harm and good.This number is up from 50% when Gallup first asked this question in 2023
The decline from 2023 to 2025 in the percentage of Americans who believe AI will do more harm than good is driven by improvements in attitudes among older Americans.In general, older Americans are less concerned than younger Americans when it comes to the total impact of AI on society.While skepticism about AI and its impact exists across all ages, it tends to be higher among younger Americans.
Most Americans are concerned about the impact of AI on jobs
Those who think AI is causing more harm than good may be thinking, at least in part, about the technology's impact on the job market.A majority (73%) of Americans believe that AI will reduce the total number of jobs in the United States in the next 10 years.Gallup has been asking this question for the past three years.
US professionals aged 18 to 29 are more optimistic about AI's potential to create more jobs.18 to 29-year-old five Wulong said that AI will increase the number of jobs, compared to 94 years of 65-year-old agents.
As artificial intelligence becomes more prevalent in personal and professional environments, Americans report increasing confidence that companies are using it responsibly and are more satisfied with its overall impact.
Still, concerns remain about AI's effect on employment, and nearly three-quarters of Americans believe the technology will reduce job opportunities over the next decade.Younger people are slightly more optimistic about the potential for job creation, but also remain cautious.Still, concerns about ethics, liability and potential unintended consequences of AI are top of mind for many Americans.
These revelations underscore the challenges the competition faces: As they promote the moon, they must demonstrate the benefits of the technology and demonstrate transparent practices that do not come at the expense of employees or the public.How companies respond to these challenges will play a key role in how the moon is ultimately accepted or reestablished in the coming years.
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